Leadee Terms of Service

Agreement to terms

These Terms of Service govern your use of the Leadee.ai website, dashboard and API (together, the "Service"), operated by Netbase JSC ("Leadee", "we", "us"). By creating an account or using the Service, you agree to these terms.

What Leadee does

Leadee is a GEO (generative engine optimization) measurement and fix platform. It runs prompts you configure against third-party AI answer engines through official vendor APIs, reports metrics with published confidence intervals, and provides Fix Engine recommendations. Leadee does not guarantee any ranking, mention, or other outcome in any AI engine's output — AI answer engines are operated by third parties and change their behavior independently of Leadee.

Accounts

You must provide accurate information when creating an account and are responsible for activity under your account and API keys. Notify us at [email protected] if you believe your account or API key has been compromised.

Plans and billing

Every new account starts on the Free plan. Paid plans (Starter, Growth, Pro, Agency) are billed through PayPal Subscriptions, monthly or annually in advance, by Netbase JSC — Leadee does not use Stripe or any other payment processor. Prices shown on the pricing page are in US dollars and exclude tax; see "Tax details and invoices" below. Plan limits (prompts, engines, API/MCP calls) apply as published on the pricing page for your plan.

Changing plans

You can upgrade, downgrade or switch between monthly and yearly billing at any time from Settings → Billing. Upgrading on a monthly plan takes effect immediately; the new, higher price is charged starting with your next payment, not the one already in progress. Downgrading takes effect at the end of the period you already paid for. Upgrading on a yearly plan is charged as a one-off order for the price difference, prorated for the time left in your current year, before the new plan applies.

Refunds

The first payment of a new paid subscription (monthly or yearly) is refunded in full if you ask within 14 days of that payment. After that first payment, subscription charges are not refunded pro rata — you can cancel at any time and keep using the plan until the end of the period you already paid for. Full detail, including credit top-ups and the managed Leadee Experts service, is in the Refund Policy.

Cancelling and your data

You can cancel a paid plan at any time from Settings → Billing or from your PayPal account; PayPal stops charging you from the next billing date. Your workspace keeps its paid plan until the end of the period you already paid for, then moves to the Free plan automatically — your first project and your AI-visibility tracking history stay viewable for 90 days after the move. Nothing is deleted without telling you first, and your reports stay exportable as CSV, PDF or JSON throughout.

Payment disputes

If you open a payment dispute or chargeback with PayPal, your workspace is paused while Leadee reviews it. Contact [email protected] first — most billing questions are resolved faster that way than through a dispute.

Tax details and invoices

Before you pay, we ask for your country and, optionally, your company name, VAT/tax ID and a billing email — these are stored on your workspace and printed on your PayPal receipts. Leadee does not calculate or collect tax on your behalf; any tax you owe in your own country is your responsibility.

Leadee Experts

Leadee Experts (managed setup, fixes and content work done by the Netbase JSC team) is not covered by these billing terms. It is quoted and contracted separately with Netbase JSC before any work starts.

Acceptable use

You may not use the Service to violate any law, to infringe another party's rights, to attempt to disrupt or reverse-engineer the Service, or to exceed your plan's API rate limits through abusive automation.

Third-party AI providers

Running prompts through the Visibility Tracker and Audit features sends data to third-party AI providers' official APIs. Those providers' own terms and acceptable-use policies apply to the content of their responses. Leadee is not responsible for the content, accuracy or availability of third-party AI providers' output.

No guarantee of results

Leadee measures and reports on AI visibility; it does not and cannot guarantee a ranking, a mention, a citation, or any particular outcome from any AI engine. Every metric we publish carries a confidence interval precisely because AI engine output varies run to run.

Intellectual property

Leadee and its licensors retain all rights to the Service. You retain all rights to the brand, prompt and content data you submit; you grant us a license to process that data solely to provide the Service to you.

Termination

You may cancel your account at any time from the dashboard. We may suspend or terminate accounts that violate these terms or the acceptable-use section above.

Disclaimer and limitation of liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Leadee's liability for any claim relating to the Service is limited to the amount you paid for the Service in the twelve months preceding the claim.

Changes to these terms

We may update these terms from time to time. Material changes will be reflected by updating the date at the top of this page.

Contact

Questions about these terms: email [email protected].