Leadee Refund Policy
How refunds work for Leadee paid plans, billed through PayPal by Netbase JSC.
Who this applies to
This Refund Policy covers Leadee.ai paid plans (Starter, Growth, Pro, Agency), billed through PayPal Subscriptions by Netbase JSC — Leadee does not use Stripe or any other payment processor. It is part of the Terms of Service; where the two differ, this page is the source for refunds.
Your first payment: 14-day money-back
The first payment of a new paid subscription — whether you chose monthly or yearly billing — is refunded in full if you ask within 14 days of that payment. Email [email protected] with the workspace name or the receipt number (format LDE-YYYY-NNNNNN, shown in Settings → Billing and on the PayPal receipt) and we process the refund through PayPal. A first-payment refund also ends the subscription; your workspace moves to the Free plan.
After the first 14 days
Once the 14-day window on your first payment has passed, subscription charges — including every renewal after that — are not refunded pro rata, whether you cancel partway through a month or a year. You can cancel at any time and keep using your plan until the end of the period you already paid for; nothing is charged again after that.
Cancelling and what happens next
Cancel from Settings → Billing or from your PayPal account. PayPal stops charging you from your next billing date. Your workspace keeps its paid plan until the end of the period you already paid for, then moves to the Free plan automatically. Your first project and your AI-visibility tracking history stay viewable for 90 days after the move to Free; nothing is deleted without telling you first, and your reports stay exportable as CSV, PDF or JSON throughout.
Changing plans
Upgrading on a monthly plan takes effect immediately with no extra charge for the rest of the current month — the new price starts with your next payment. Downgrading takes effect at the end of the period you already paid for, so there is nothing to refund. Upgrading on a yearly plan is charged as a one-off order for the price difference, prorated for the time left in your current year, before the new plan applies; that one-off charge follows the same 14-day window as a first payment if you change your mind right away.
Payment disputes
If you open a payment dispute or chargeback with PayPal instead of asking us directly, your workspace is paused while we review it. In almost every case, emailing [email protected] first gets you an answer — or a refund — faster than a dispute does.
Leadee Experts (managed service)
Leadee Experts — managed setup, fixes and content work done by the Netbase JSC team — is not a self-serve plan and is not covered by this policy. It is quoted and contracted separately with Netbase JSC, and any refund for it follows that contract, not this page.
How to ask for a refund
Email [email protected] with your workspace name or receipt number and what you'd like refunded. We confirm by email once PayPal has processed it — PayPal refunds typically post back to your original payment method within a few business days.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.
Contact
Questions about refunds: email [email protected].